FAQ

Short answers to the questions we are asked most. If yours is not here, email [email protected].

Ordering and payment

How do I pay?

By debit or credit card, or with PayPal. Card payments are taken on Stripe's secure payment page. We never see or store your full card number.

Are prices in pounds, and do they include VAT?

Yes. All prices are in pounds sterling. The price shown is the full price of the item, including VAT where VAT applies. Delivery is shown separately in your bag and at checkout, before you pay.

Can I use a discount code?

Yes. Enter it in your bag before checkout. One code can be used per order.

Will I get an order confirmation?

Yes. We email a confirmation with your order number, what you ordered and the total you paid. If it has not arrived, check your spam folder, then email [email protected].

Can I change or cancel my order?

Email [email protected] as soon as possible with your order number. We pass orders to our fulfilment partners quickly, so we cannot always change an order once it is placed. You can still cancel within 14 days of receiving it. See Returns & refunds.

Delivery

Where do you deliver?

To addresses in the United Kingdom and the Isle of Man. We do not currently deliver to the Channel Islands or outside the UK.

How much does delivery cost, and how long does it take?

Standard delivery costs £3.95 and takes 3–5 working days. It is free on orders of £40.00 or more. Some remote postcodes carry a surcharge. The full details are on our delivery page.

Who sends my order?

CS-SELECT works with fulfilment partners who hold the stock and dispatch orders for us. If your order contains more than one item, they may arrive separately.

How do I track my order?

We email you when your order is dispatched, with a tracking number where the carrier provides one. You can also check its status on Track your order with your order number and email address.

My order has not arrived. What should I do?

First check the estimated delivery time on the delivery page and your tracking. If it is late, email [email protected] with your order number and we will look into it.

Returns and refunds

Can I return something I do not want?

Yes. You can cancel within 14 days of receiving your order, for any reason. Our returns window is 30 days. Some exceptions apply, such as personalised items. See Returns & refunds.

My item is faulty or damaged. What happens now?

Email [email protected] with your order number and, if possible, a photograph. You can choose a replacement or a refund, and we pay the reasonable cost of returning it.

When will I get my refund?

Within 14 days of us receiving the item back, or of you showing us proof that you have sent it, whichever is sooner. The refund goes to your original payment method. Your bank or card provider decides how quickly it shows on your statement.

Your information

What do you do with my details?

We use them to process and deliver your order and to answer your questions. Our privacy policy explains what we collect, who we share it with and your rights. Our cookie policy explains the cookies we use.

Contact

How do I get in touch?

Email [email protected] or use our contact form. Our customer service hours are Monday to Friday, 9am to 5pm.