Customer information
Delivery information
Last updated 01/11/2026
Delivery costs and times are shown at checkout before you pay. This page explains them in full.
Where we deliver
We deliver to addresses in the United Kingdom and the Isle of Man.
We do not currently deliver to the Channel Islands (Jersey and Guernsey).
Deliveries to some postcodes in the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Isles of Scilly carry a surcharge and can take a little longer. The surcharge is added once per order, on top of the delivery option you choose, and still applies when standard delivery is free.
| Area | Postcodes | Surcharge |
|---|---|---|
| The Scottish islands | HS, ZE, KW15-KW17, IV41-IV49, IV51, IV55-IV56, PA20, PA41-PA49, PA60-PA78, PH42-PH44, KA27-KA28 | £7.95, plus up to 2 working days |
| The Scottish Highlands | AB31-AB38, AB40-AB56, FK17-FK21, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH26, PH30-PH41, PH49-PH50 | £4.95, plus up to 1 working days |
| Northern Ireland | BT | £4.95, plus up to 1 working days |
| The Isle of Man | IM | £7.95, plus up to 2 working days |
| The Isles of Scilly | TR21-TR25 | £7.95, plus up to 2 working days |
| The Channel Islands | GY, JE | We cannot deliver here at present |
When you enter your postcode at checkout, any surcharge is shown in your total before you pay.
Delivery options
| Option | Cost | Usually arrives in |
|---|---|---|
| Standard UK delivery | £3.95, or free on orders of £40.00 or more | 3–5 working days |
Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates. We cannot guarantee delivery on a particular day, and we do not offer a next-day service.
Free delivery is based on the value of your goods after any discount.
How your order is sent
CS-SELECT works with fulfilment partners. When you place an order, we pass it to the partner that holds the item, and the partner packs it and hands it to the carrier. We do not offer collection in person.
If your order contains more than one item, they may arrive in separate parcels on different days. You pay delivery once per order.
Our delivery commitment
We deliver without undue delay. Unless we agree a different date with you, we deliver within 30 days after the day we accept your order.
If we do not deliver on time, you have rights under the Consumer Rights Act 2015, which can include ending the contract for a full refund. Your 14-day right to cancel applies as well.
Tracking your order
We email you when your order is dispatched, with a tracking number where the carrier provides one.
You can check the status of your order at any time on Track your order, using your order number and the email address you ordered with.
When your order arrives
Your order is your responsibility once it is delivered to you or to someone you nominate. Until then, it is ours.
Please check your order when it arrives. If anything is damaged, missing or not what you ordered, email [email protected] with your order number. Our returns page explains your rights.
Delivery problems
If your tracking has not changed for several working days, or your order has not arrived within the estimated time, email [email protected] with your order number. We will chase the carrier and keep you informed.